To ensure your session time is secure, the session payment is processed 24 hours prior to your appointment. If you would like to reschedule or cancel your appointment 24 hours notice is required. 

When your Session fee has been processed unfortunately it is non-refundable.


You do not need a referral to book an appointment. However you can get a referral from your doctor (Mental Health Care Plan) if you wish. Your Mental Health Care Plan must be current (issued as generic or directly to the psychologist you are seeing within the past 12 months), and you must bring a copy on the day of your first appointment.


Most General practitioners require you to book a double consult if you require a Mental Health Care Plan.  This ensures you both have enough time to determine the referral reason and decide on a suitable psychologist. If you have a diagnosed psychological disorder including anxiety and/or depression, or significant life stress, you are eligible for a care plan. 


With a Mental Health Care Plan you are eligible to claim a rebate for 10 sessions per calendar year.  

You may be eligible for rebates from your private health insurer. This is an enquiry for your provider as each person's plan varies depending on the services you are insured for. We have a HICAPS machine at our Padbury office, and therefore we process your rebate on the spot (please bring your Medicare card with you)